Legal
Privacy Policy
Last updated:
1. Who We Are
Gibbo's Garage is a mobile mechanic service operating across North Brisbane and surrounds, Queensland, Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions about this policy, contact us at [email protected] or call 0402 034 422.
2. Information We Collect
When you submit a booking request through our website, we collect the following personal information:
- Full name
- Phone number
- Email address
- Suburb / service location
- Vehicle details (year, make, model)
- Service required and preferred appointment time
- Any additional notes you choose to provide
We may also collect non-personal technical information such as browser type and pages visited, through standard web analytics tools, to help us improve our website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your booking request and confirm appointments
- Contact you regarding your vehicle service
- Send appointment reminders or follow-up communications
- Improve our services and website experience
We will not use your information for unsolicited marketing without your consent.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (such as email delivery services), provided those parties agree to keep your information confidential.
We may also disclose your information where required by law or to protect the rights, property, or safety of Gibbo's Garage, our customers, or others.
5. Data Storage & Security
Your personal information is stored securely using industry-standard measures. Booking form submissions are transmitted via encrypted connections (HTTPS) and stored on secure servers. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at [email protected].
We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.
7. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some functionality of the site.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).